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DANA deposit and withdrawal

DANA is one of the fastest payment methods on our platform. To deposit, select DANA during checkout, confirm your amount (minimum our welcome offer), and authenticate via your DANA app or SMS. The credit arrives within subject to verification. Withdrawals to DANA work similarly: request a payout, verify your identity, and funds land in your DANA wallet within subject to verification. DANA does not charge transaction fees on our platform; limits depend on your DANA account tier. If a deposit does not appear after subject to verification, your DANA balance was not deducted — recheck your DANA app and try again. Some DANA transactions may require additional verification if your account is new; contact support if prompted.

OVO and GoPay usage

OVO and GoPay operate on similar mechanics. During deposit, choose OVO or GoPay, enter your phone number, and confirm via the respective app. Deposit credit appears within subject to verification for OVO and subject to verification for GoPay. Both e-wallets require account binding on first use — you may see a one-time verification screen asking for permission to connect to fifacash. After binding, subsequent deposits are faster. Withdrawals are processed to the same phone number used for binding; processing takes subject to verification. OVO and GoPay both have daily and monthly spending limits controlled by their own apps — check your e-wallet if a deposit is declined despite sufficient balance. Account-to-account transfers (P2P) via OVO or GoPay may carry additional fees depending on your e-wallet tier.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer the most flexible deposit and withdrawal experience. During checkout, select your preferred bank, and we generate a unique 16-digit VA code. Transfer from your personal bank account to that code; credit arrives within subject to verification depending on your bank's processing speed (BCA and Mandiri are typically fastest, under subject to verification). Withdrawals are routed back to the source bank account — the account you registered during KYC verification. For withdrawals, request a payout, specify your withdrawal amount, and confirm. Processing takes 12–48 hours for bank transfers due to inter-bank settlement windows. No transaction fees are charged on our end; your bank may deduct its own standard transfer fee. If your withdrawal is delayed beyond 48 hours, contact support with your bank statement reference number.

Fees, limits and verification

We charge no deposit or withdrawal fees on our platform. Payment providers (DANA, OVO, GoPay, banks) may deduct their own fees, which are displayed before you confirm. Deposit minimums are our welcome offer for e-wallets and our welcome offer for bank VA; maximums are typically our welcome offer per transaction (e-wallets) and higher for bank transfers. Withdrawal minimums start at our welcome offer; maximum withdrawal per day is set per account tier (standard accounts: our welcome offer daily). KYC verification is required before your first withdrawal — verify your name, date of birth, address, and ID via the account settings. Verification usually completes within 2 hours. If your account is flagged for additional checks, support may request a photo of your ID or a short video call; this adds 4–24 hours. Once verified, you are eligible for all bonuses and unlimited withdrawals (subject to daily limits).

Resolving a stalled transaction

If a deposit does not credit after the expected window (e.g., subject to verification past the stated processing time), first check your payment method's app to confirm the debit went through. If your DANA, OVO, or GoPay balance was reduced, the transaction is in progress — wait another subject to verification and refresh your fifacash account. If the balance was not deducted at all, the payment was rejected (common reasons: insufficient balance, payment-method limit exceeded, network timeout); try again. For bank VA deposits, verify that you transferred to the exact VA code shown — a typo means the funds go elsewhere. Contact support with your bank statement reference; they can check our receiving account. If a withdrawal is delayed beyond the stated window, request your transaction ID from the account statement and email support. Delays are often due to bank processing backlogs on holidays (Idul Fitri, Idul Adha, Imlek) or weekends; support can escalate urgent cases. Provide your bank name, withdrawal date, and amount for fastest resolution.