fifacashPrivacy Policy
This page describes what we collect when you use fifacash and how we keep that data protected. We at fifacash take privacy seriously and apply industry-standard encryption, secure storage, and transparent disclosure practices to all personal information you entrust to us.
When you register, verify your account, deposit funds, or place wagers on our fifacash platform (sportsbook, live dealer, slots, esports), you provide personal data including your name, email, phone number, identity document, and payment information. We use this data to operate fifacash, process deposits and withdrawals, verify your identity, prevent fraud, and comply with legal obligations. We do not sell your data to advertisers or marketers.
Our fifacash privacy practices apply to users in all supported jurisdictions. We may transfer your data outside your country for processing and storage; this is outlined below. By using fifacash, you consent to these practices. If you have privacy questions, our support team responds in English via your account dashboard.
What Data We Collect on fifacash
We at fifacash collect personal data in several categories. Account registration data includes your email address, phone number, chosen username, and password (hashed for security). Identity verification data includes your full name, date of birth, nationality, and a scan or photo of your government-issued ID (passport, national ID, or driver's license). Payment data includes your selected payment method (DANA account, e-wallet wallet, mobile banking virtual account, etc.), transaction history, deposit amounts, and withdrawal requests.
We also collect gaming activity data: every wager or entry you place on fifacash sportsbook (Liga 1, Piala AFF, Champions League markets), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), slots (Aviator, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile); the outcome of each entry; and your account balance at any point in time. We collect technical data including your IP address, browser type, device type, and access logs. We use cookies and similar tracking technologies to remember your login preferences and analyze fifacash platform usage.
We do not collect health information, biometric data, or government payment information directly. However, when you link a payment method like local payment or online payment to fifacash, we receive confirmation from your payment provider that the link is valid. We do not store your full card number, bank account number, or e-wallet credentials—only a token that allows us to initiate transactions.
How We Use Your Data
We at fifacash use your personal data for account operations: registering your account, logging you in, and managing your fifacash balance. We use it for payment processing: confirming deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank virtual accounts (local payment, online payment, e-wallet, mobile banking); initiating withdrawals; and reconciling transactions. We use it for identity verification and compliance: verifying your age and legal jurisdiction, screening against fraud and money-laundering watchlists, and meeting regulatory obligations in Indonesia and other jurisdictions where we operate.
We use your gaming activity data to settle wagers: recording your entries, comparing outcomes, and crediting your account. We use technical data to improve fifacash: analyzing usage patterns, identifying bugs, and optimizing your experience. We may contact you via email or SMS to notify you of important account events: verification completion, login from a new device, large withdrawal requests, or policy changes.
We do not use your data for unsolicited marketing or third-party advertising. We do not sell, rent, or share your personal information with marketers, data brokers, or unaffiliated companies. We share data only with: payment processors (local payment, online payment, banks) necessary to complete transactions; our legal and compliance team to prevent fraud; and government agencies when required by law.
Data Retention and Deletion
We at fifacash retain your account data indefinitely while your account is active. Your transaction history, gaming activity, and balance records are kept permanently so you can audit your fifacash activity at any time. We retain identity verification documents (ID scans) for one to two years after verification is complete, then delete them unless we are legally required to retain them longer.
If you close your fifacash account, we retain your transaction history, account balance at closure, and any legal records for seven years to comply with financial regulations. We delete your password and most personal contact information within one business day of closure. You may request deletion of specific personal data (e.g., your phone number) by contacting our support team, subject to legal retention requirements.
Third Parties, Data Transfer, and Your Rights
Our fifacash servers are located in multiple regions, which may be outside your country. When you use fifacash, your personal data may be transferred to and processed in these locations to provide you with service, process payments, and prevent fraud. We apply the same security standards globally—encryption, access controls, and regular audits. By using fifacash, you consent to this international data transfer.
We at fifacash work with third-party processors: payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your deposits and withdrawals; cloud hosting providers store our databases; and cybersecurity vendors audit our systems. These processors sign data protection agreements with us and are only permitted to use your data to provide their service to fifacash.
Your Privacy Rights and Contact
You have the right to access your personal data: log into your fifacash account to view your profile, transaction history, and gaming records anytime. You have the right to correct your data: update your email, phone, or address via your account settings. You have the right to request data deletion: contact our support team with a specific deletion request; we will comply unless legal retention rules apply.
You have the right to opt out of non-essential communications: update your notification preferences in your fifacash account settings to stop receiving non-critical email or SMS. You have the right to lodge a privacy complaint: if you believe we mishandled your data, contact our support team or escalate to your local data protection authority.
We at fifacash use cookies and similar tracking technologies. You can manage cookie preferences in your browser settings or within your fifacash account dashboard. Disabling cookies may limit some fifacash features (e.g., remembering your login). We do not track you across third-party websites—only on fifacash itself.
To exercise any of these rights or ask privacy questions, contact our fifacash support team in English via your account dashboard. Our team responds within one business day. This privacy policy may be updated periodically; material changes are announced via account alert at least 30 days before they take effect. Your continued use of fifacash after the effective date constitutes acceptance of the updated policy.